Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of www.silkysweets.com (the “Site”). By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. Please read them carefully.
General Information
These Terms and Conditions govern your use of our website and any purchases you make from us. We reserve the right to update, modify, or replace any part of these terms at any time. Changes will take effect immediately.
Acceptable Use
As a user of our site, you agree to use our site legally, not to use our site for illegal purposes, and not to harass or mistreat other users of our site, violate the rights of other users of our site, violate the intellectual property rights of the site owners or any third party to the site, hack into the account of another user of the site, act in any way that could be considered fraudulent, post any material that may be deemed inappropriate or offensive, transmit computer viruses, unlawful acts. If we believe you are using our site illegally or in a manner that violates these Terms and Conditions, we reserve the right to terminate your access to our site immediately. We also reserve the right to take any legal steps necessary to prevent you from accessing our site.
User Contributions
Users may post the following information on our site: public comments and reviews. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. By posting publicly on our site, you agree not to act illegally or violate these Terms and Conditions.
Personal Information
Your submission of personal information through our site is governed by our Privacy Policy.
Intellectual Property
All content published and made available on our site is the property of Silky Sweets. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this site.
Products or Services
These Terms and Conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. We have made every effort to display the colors and images of our products that appear at the store as accurately as possible. We cannot guarantee that your computer monitor or device’s display of any color will be accurate. We are not legally bound by such information, descriptions, or images, as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Modifications to the Service or Prices
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product or service.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. If we decide to change an ingredient in our products for whatever reason, we will update the ingredient section of this site as soon as the change is made to reflect said changes. You agree that it is your responsibility to monitor changes to our site.
Third-Party Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). In the future, we may also offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions
Third Party Links
Certain content, products, and services available through our site may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Ordering and Payment
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. All orders are subject to availability. We reserve the right to refuse or cancel any order.
Prices are subject to change without notice but will not affect confirmed orders. You agree to provide current, complete, and accurate order and account information for all purchases made on our site. You agree to promptly update your account and other information, including your e-mail address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping & Delivery
We do not currently offer shipping. We offer limited delivery options within a 20-mile radius of Powell, OH. Delivery of purchased products will take place on a specific date and time that was decided upon purchase and approved by the shop owner. Delivery times may vary due to unforeseen circumstances. You will be required to pay delivery charges in addition to the price for the goods you purchase. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. Please refer to our Pick-Up/Delivery/Refund Policy.
Refunds & Replacements
All sales are final, and refunds are not offered. For more information please refer to our Pick-Up/Delivery/Refund Policy. Silky Sweets is not liable for damages once products leave our possession. Since Silky Sweets provides products that are made to order, we recommend consuming products within ten days of purchase for the best results. More information regarding shelf life can be found on our FAQ page.
Allergy Disclaimer
Our chocolates are made in a kitchen that handles common allergens such as wheat, sesame, peanuts, soy, tree nuts, milk, and eggs. While we take precautions, we cannot guarantee that our products are allergen-free. Customers with food allergies should contact us if they have any questions about our allergy handling practices or the allergens and ingredients in our products.
Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you. Silky Sweets is not responsible for any direct or indirect, incidental, consequential damages, actions, claims, losses, liabilities, and expenses, including legal fees from the use of our products or website. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
Indemnity
You agree to indemnify, defend and hold harmless Silky Sweets and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Ohio.
Cottage Food Production Operation
We follow Ohio’s cottage food production operation. This means we are only permitted to sell our products to Ohio residents. For more information, please refer to Ohio Dept. of Agriculture.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at [email protected] or https://silkysweets.com/contact
By continuing to use our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.